Managing your business processes wisely is key to staying ahead of your competitors! This book is your guide to implementing Business Process Management in all its aspects in your SAP-centric business and IT: It explains how BPM and standard software work together, how to prepare your company for the project, and how to put technology, governance, and the philosophy behind it in action. Extensive use cases from wellknown SAP customers including technical and process details make this book a true realworld experience! Topic Highlights: What drives BPM the 4 approaches BPM Technology BPM Methodology Business rules and decisions BPM for core processes Industries, Themes, and Crossindustry Topics Governance Process Content BPM Skills Tuning Business Rules

Greg Chase is an SAP mentor and is director of solution marketing for business process management (BPM) at SAP. Greg's areas of expertise include customer use cases and solution development using a BPM approach, value engineering in a BPM context, and BPM for enterprise information management (EIM). He is responsible for working with SAP partners to create and position service offerings utilizing SAP developer technologies. Greg has been in the software industry for over 20 years at various startup companies and global leaders, including SAP and Oracle. He holds a bachelor's degree from the University of California at Davis.

... Foreword ... 17 ... Introduction ... 19 PART I ... Business Process Transformation ... 21 1 ... The Importance of a Business Model ... 23 ... 1.1 ... Explaining the Difference in Overall Output Performance ... 23 ... 1.2 ... Revisit the Enterprise Model During Economic Turmoil ... 27 ... 1.3 ... Core Competitive and Core Differentiated Positioning ... 29 ... 1.4 ... A Historic View of Business Models ... 31 ... 1.5 ... New Form of the Business Model Concept ... 40 ... 1.6 ... The Logic of a Business Model Framework Based on Competencies ... 46 ... 1.7 ... Organizing Business Competencies ... 49 ... 1.8 ... Summary and Conclusion ... 52 2 ... Business Model Transformation Toward the Service-Oriented Enterprise ... 55 ... 2.1 ... Adaptation of the Service-Oriented Enterprise ... 56 ... 2.2 ... Business Transformation Change Levers ... 60 ... 2.3 ... Business Transformation Case Studies ... 64 ... 2.4 ... Information Technology as Dynamic Capability of Business Enablement ... 69 ... 2.5 ... Process-Centric IT Lifecycle Management ... 73 ... 2.6 ... Reaping the Promised Value of Reusing Information and Services ... 77 ... 2.7 ... Summary and Recommendations ... 79 3 ... Practical Example: How to Develop Performance and Value Drivers ... 85 ... 3.1 ... The Need for Performance and Value Creation ... 86 ... 3.2 ... Performance and Value Drivers ... 88 ... 3.3 ... Dimensions of PPI Measurement ... 101 ... 3.4 ... Summary and Conclusions ... 102 4 ... The Holistic Approach: Combining BPM with Value and Performance Management, Enterprise Architecture, Governance, and SOA ... 105 ... 4.1 ... Applying the Different Approaches ... 106 ... 4.2 ... Innovate Your EA Framework with BPM and Value and Performance Management Principles ... 107 ... 4.3 ... Solution Transformation -- Harmonizing Enterprise Architecture, BPM, and SOA ... 114 ... 4.4 ... Summary and Conclusions ... 117 5 ... Conclusion ... 121 PART II ... BPM Case Studies from the Real World ... 123 6 ... Observing How SAP Customers Approach BPM: The Gap between Business and IT in BPM Projects ... 125 ... 6.1 ... BPM Usage Clusters in Industry and Application Use Cases ... 127 ... 6.2 ... Typical Business Requirements Satisfied by BPM ... 129 7 ... First Applications: Enterprise Information Management ... 135 ... 7.1 ... INVISTA: Enabling Cross-System Master Data Management ... 136 ... 7.2 ... Ericsson: Using Business Rules to Enable Globalization of Supplier Master Data Governance ... 141 ... 7.3 ... SAP IT: Accelerating Postmerger Data Enrichment and Migration ... 150 8 ... Industry-Specific Processes ... 161 ... 8.1 ... Patrimonio Hipotecaria: Supporting Unique Mortgage Processes Attached to SAP for Banking ... 163 ... 8.2 ... Coca-Cola Erfrischungsgetränke AG: Promotion Material Planning and Procurement as an Extension of SAP Trade Promotion Management ... 171 ... 8.3 ... GISA: Increased Competition in Utilities Demands Efficient Customer Service Connections ... 179 ... ... 8.4 ... Siemens IT Solutions and Services: Balancing Standardization and Customizability in a New Solution ... 184 ... 8.5 ... RS Components: Automating Supply Chain Collaboration for Inventory Planning and Supplier Performance Management ... 189 9 ... BPM, Business Transformati ...

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