With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

Peter Drucker's five questions are:

What is ourMission? withJim CollinsWho is ourCustomer? withPhil KotlerWhat does theCustomer Value? withJim KouzesWhat are ourResults? withJudith RodinWhat is ourPlan? withV. Kasturi Rangan

These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how tobe--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

First established as the Peter F. Drucker Foundation for Nonprofit Managment, theLeader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing social sector leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations.

Peter F. Drucker is known as the "father of modern management," and is a best-selling author of thirty-two books including the best-sellerThe Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them.

Jim Collins, Philip Kotler, Jim Kouzes, Judith Rodin andKash Rangan are all well established thought leaders themselves, some with multiple best-sellers.

Foreword xi

About Peter F. Drucker xvii

Why Self-Assessment? 1
Peter F. Drucker

Question 1: What Is Our Mission? 11
Peter F. Drucker with Jim Collins

Question 2: Who Is Our Customer? 23
Peter F. Drucker with Philip Kotler

Question 3: What Does the Customer Value? 37
Peter F. Drucker with Jim Kouzes

Question 4: What Are Our Results? 49
Peter F. Drucker with Judith Rodin

Question 5: What Is Our Plan? 63
Peter F. Drucker with V. Kasturi Rangan

Transformational Leadership 77
Frances Hesselbein

The Self-Assessment Process 83

Suggested Questions to Explore 87

Definitions of Terms 99

About the Contributors 103

About the Leader to Leader Institute 107

Acknowledgments 109

Additional Resources 111

Index 115