Managers who listen well thus create trusting relationships with their employees. They promote job satisfaction, employee loyalty and performance. Good listening reduces the risk of burnout. The book provides tips for managers to improve their listening skills and thus lead more effectively. Unfortunately, self-perception and the image of others often diverge greatly: those who believe themselves to be good listeners are often perceived quite differently by others. This makes critical self-reflection, external feedback and practice all the more important. The book provides a variety of suggestions for this.

Dr. Alexander Häfner has been Head of Human Resources Development at Würth Industrie Service since 2012 and is a member of the Board of the Business Psychology Section of the BDP. His main tasks include training and consulting for managers.Sophie Hofmann is a psychologist and works as an expert for international management development at Würth. Her main tasks include the development and implementation of e-learning offerings, classroom training and coaching.