Outsourcing of business processes has been a major and growing trend. Many major corporations have outsourced overseas and the next wave will include many SMEs moving outsourcing operations. The changes and implications for business are substantial. Based on the latest research and data, with extensive case studies, diagrams, and interviews with major corporations, this book provides a comprehensive analysis and highlights the best practice and pitfalls to avoid.

ALPESH B. PATEL is an international bestselling author of several books and a professional investor. He is a Financial Times Columnist and Bloomberg Television's Award Winning Internet and Online Trading Specialist and co-presenter of, ''Bloomberg' and 'Bloomberg Money'. He was the author of one of the Independent Newspaper and Amazon's Top 10 business books of 1999. He is also a Visiting Fellow in Business at Corpus Christie College, Oxford University.

HEMENDRA ARAN has substantial experience in Business Process Outsourcing and now specializes in cost-effective outsourcing of high-end research. In his eight years of experience he has sold and executed outsourcing projects of varied complexity in many industries. He worked with Infosys Technologies Limited and provided consultancy to Goldman Sachs, Reebok, and Thomson Consumer Electronics. In an individual capacity he consulted Air Products and ensured the successful rollout of systems in five European countries in the short duration of 4 months. He is currently writing a book on Outsourcing Industry and has published one on Stock Exchange Industry worldwide. He holds an MBA from London Business School and a BE in Civil Engineering from Indian Institute of Technology (IIT), Madras and has attended Entrepreneurship courses at Hass School of Business, University of California, Berkley. Hemendra brings valuable experience of complex outsourcing, remote project management and process reengineering in addition to his exceptional leadership skills and entrepreneurial talent.

Introduction What BPO means? The BPO Competitive Landscape Sourcing Strategy: An Imperative in the Connected Economy How to Develop a Sourcing Strategy Guidelines for Outsourcing Partners The CFO Perspective Sourcing Investment Banking Research& Independent Stock Research The Politics of Outsourcing: Trends, Risks and Strategies The Future: Outsourcing, Innovation and Your Company's and Country's Future Growth Summary of Ministerial Response to Debate: Extract from Hansard