Meeting the challenges of high-performance HR

Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations.

Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics.

Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results.

Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.

Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

Preface vii

Introduction ix

CHAPTER 1 Imperatives of Metrics 1

CHAPTER 2 A Path to Alignment 15

CHAPTER 3 Supporting Human Capital Decision Making 23

CHAPTER 4 Employee Assets and Contribution 35

CHAPTER 5 Employee Contribution to Risk 47

CHAPTER 6 The Employee LifecycleA Metrics Roadmap from the C-Level 59

CHAPTER 7 Missions, Objectives, and Metrics 71

CHAPTER 8 Measuring StaffingA Better Approach to Hiring Metrics 93

CHAPTER 9 Beyond HiringMetrics for Employee Development and Retention 113

CHAPTER 10 Succession Planning and Internal Mobility 141

CHAPTER 11 Current Measurement PracticesLessons from the Field 169

CHAPTER 12 Case StudiesMetrics in Action 189

CHAPTER 13 Human Capital and Organizational Performance 207

CHAPTER 14 HR Outsourcing and Metrics 221

CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235

Conclusion 253

References 259

About the Contributing Authors 263

Index 267