"This is the most complete change methodology we have found anywhere."Pete Fox, General Manager, Corporate Accounts, Microsoft USIn these turbulent times, competent change leadership is a most coveted leadership skill, and savvy change consultants are becoming trusted participants at the board table. For both leaders and consultants, knowing how to navigate the complexities of organization transformation is fast becoming the key to a successful career. This second edition of the author?s landmark book is the king of all ?how-to? books on change. It provides a strategic overview of the author?s proven change process methodology, as well as pragmatic guidance and tools for each key step in a complex transformational change process.The Change Leader?s Roadmap is the most comprehensive guide available for building transformational change strategy and designing and implementing successful transformation.
Based on thirty years of action research with Fortune 500 companies, government agencies, the military, and large non-profit global organizations.Outlines every key step in a transformational change processProvides worksheets, tools, case examples, and assessments that you can immediately apply to all types of change effortsIncludes updated information on a wealth of topics including the critical path tasks and how to use the CLR to change minds and culturesThe new edition also includes new activities, methods for building change capability, guiding principles for change, and advice for leading the human dynamics in change and creating an organizational vision.
This book is specifically written for leaders, project managers, OD practitioners, change practitioners, and consultants seeking greater change results.
Foreword xxiii
Preface xxvii
Acknowledgments xxxi
Introduction 1
SECTION ONE UPSTREAM CHANGE 34
1. Phase I: Prepare to Lead the Change: Start Up, Staff,and Create Your Case for Change 36
Hearing the Wake-Up Call 38
Phase I: Prepare to Lead the Change 39
Activity I.A: Start Up and Staff Change Effort 40
Activity I.B: Create Case for Change and Determine Initial Desired Outcomes 54
Consulting Questions for Activity I.A 72
Consulting Questions for Activity I.B 74
2. Phase I: Prepare to Lead the Change: Assess and Build Your Organizations Readiness and Capacity, and Build Leaders Capability to Lead the Change 77
Activity I.C: Assess and Build Organizations Readiness and Capacity 79
Activity I.D: Build Leaders Capability to Lead the Change 85
Consulting Questions for Activity I.C 101
Consulting Questions for Activity I.D 102
3. Phase I: Prepare to Lead the Change: Clarify Your Overall Change Strategy 105
Activity I.E: Clarify Overall Change Strategy 106
Consulting Questions for Activity I.E 130
4. Phase I: Prepare to Lead the Change: Build the Infrastructure and Conditions to Support Your Change Effort 135
Activity I.F: Build Infrastructure and Conditions to Support Change Effort 138
Consulting Questions for Activity I.F 160
5. Phase II: Create Organizational Vision, Commitment, and Capability 164
Activity II.A: Build Organizational Understanding of Case for Change, Vision, and Change Strategy 166
Activity II.B: Increase Organizations Capability to Change 177
Consulting Questions for Activity II.A 182
Consulting Questions for Activity II.B 183
6. Phase III: Assess the Situation to Determine Design Requirements 185
Activity III.A: Assess the Situation to Determine Design Requirements 187
Consulting Questions for Activity III.A 192
SECTION TWO MIDSTREAM CHANGE 194
7. Phase IV: Design the Desired State 196
Activity IV.A: Design Desired State 198
Consulting Questions for Activity IV.A 207
8. Phase V: Analyze the Impact 209
Activity V.A: Analyze Impacts of Desired State 213
Consulting Questions for Activity V.A 220
9. Phase VI: Plan and Organize for Implementation 222
Activity VI.A: Develop Implementation Master Plan 224
Activity VI.B: Prepare Organization to Support Implementation 231
Consulting Questions for Activity VI.A 237
Consulting Questions for Activity VI.B 239
SECTION THREE DOWNSTREAM CHANGE 240
10. Phase VII: Implement the Change 242
Activity VII.A: Implement the Change 244
Consulting Questions for Activity VII.A 251
11. Phase VIII: Celebrate and Integrate the New State 253
Activity VIII.A: Celebrate Achievement of Desired State 255
Activity VIII.B: Support Integration and Mastery of New State 256
Consulting Questions for Activity VIII.A 264
Consulting Questions for Activity VIII.B 264
12. Phase IX: Learn and Course-Correct 266
Activity IX.A: Build System to Continuously Improve New State 268
Activity IX.B: Learn from Your Change Process and Establish Best Practices 270
Activity IX.C: Dismantle Temporary Change Infrastructure 273
Consulting Questions for Activity IX.A 275
Consulting Questions for Activity IX.B 275
Consulting Questions for Activity IX.C 276
SECTION FOUR LEVERAGING THE CHANGE LEADERS ROADMAP 277
13. Putting The Change Leaders Roadmap into Practice 278
The Model as a Thinking Discipline 278
Developmental Stages for Learning the CLR Methodology 279
Reactions to The Change Leaders Roadmap Model 283
A Top-Down Versus a Multi-directional Approach to Change 287
14. Opportunities for Leveraging The Change Leaders Roadmap Methodology 292
The CLR Critical Path 293
Using The Change Leaders Roadmap as Your Common Change Methodology 293
Using the CLR to Change Your Organizations Culture 302
The CLR Just-in-Time Consulting Strategy 304
Accelerating the Change Process 308
Using the CLR as a Phase Gate Process 312
15. Continuing the Journey to Conscious Change Leadership 316
Some Thoughts for Consultants 317
Some Thoughts for Leaders 318
Appendix: Phases, Activities, and Tasks of the Change Leaders Roadmap 323
Bibliography 329
About the Authors 341
Index 345
