The bestselling project management text for students and professionalsnow updated and expanded

ThisEleventh Edition of the bestselling "bible" of project management maintains the streamlined approach of the prior editions and moves the content even closer to PMI®'s Project Management Body of Knowledge (PMBOK®). New content has been added to this edition on measuring project management ROI, value to the organization and to customers, and much more. The capstone "super" case on the "Iridium Project" has been maintained, covering all aspects of project management. Increased use of sidebars throughout the book helps further align it with the PMBOK and the Project Management Professional (PMP®) Certification Exam.

This new edition features significant expansion, including more than three dozen entirely new sections and updates on process supporting; types of project closure; project sponsorship; and culture, teamwork, and trust. This comprehensive guide to the principles and practices of project management:

Offers new sections on added value, business intelligence, project governance, and much moreProvides twenty-five case studies covering a variety of industries, almost all of which are real-world situations drawn from the author's practiceIncludes 400 discussion questions and more than 125 multiple-choice questionsServes as an excellent study guide for the PMP Certification Exam

(PMI, PMBOK, PMP and Project Management Professional are registered marks of the Project Management Institute, Inc.)

HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired the IIL in partnership with PMI to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP or global equivalent each year.

Preface xxi

1 OVERVIEW 1

2 PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 37

3 ORGANIZATIONAL STRUCTURES 91

4 ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 141

5 MANAGEMENT FUNCTIONS 191

6 MANAGEMENT OF 'YOUR' TIME AND STRESS 285

7 CONFLICTS 295

8 SPECIAL TOPICS 319

9 THE VARIABLES FOR SUCCESS 365

10 WORKING WITH EXECUTIVES 383

11 PLANNING 411

12 NETWORK SCHEDULING TECHNIQUES 493

13 PROJECT GRAPHICS 555

14 PRICING AND ESTIMATING 571

15 COST CONTROL 629

16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT 715

17 RISK MANAGEMENT 741

18 LEARNING CURVES 817

19 CONTRACT MANAGEMENT 839

20 QUALITY MANAGEMENT 873

21 MODERN DEVELOPMENTS PROJECT MANAGEMENT 927

22 THE BUSINESS OF SCOPE CHANGES 949

23 THE 'PROJECT' OFFICE 955

24 MANAGING CRISIS PROJECTS 971

25 THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE 987

Appendix A. Solutions to the Project Management Conflict Exercise 1025

Appendix B. Solution to Leadership Exercise 1031

Appendix C. Dorale Products Case Studies 1037

Appendix D. Solution to the Dorale Products Case Studies Answers 1049

Appendix E. Crosslisting of PMBOK to the Text 1055

Author Index 1061

Subject Index