Chris Lloyd is Senior Lecturer in the Division of Occupational Therapy at the University of Queensland, Australia.

Robert King is Senior Lecturer at the University of Queensland, Australia, and a Psychologist/Psychotherapist in private practice.

Frank Deane is a Professor in the Department of Psychology at the University of Wollongong, Australia and Director of the Illawarra Institute for Mental Health, at the University of Wollongong.

Kevin Gournay is Professor of Psychiatric Nursing at the Institute of Psychiatry, London.

Contributors v

Foreword ix

Introducing This Book 1
Chris Lloyd and Kevin Gournay

1 Leading a Multidisciplinary Team 7
Frank P. Deane and Kevin Gournay

2 Managing Workload in Mental Health Services 23
Robert King

3 Clinical Information Management 33
Jennifer Harland and Janette Curtis

4 Budget Management 51
Susan Brandis

5 Managing Critical Incidents in Clinical Management in Mental Health Services 67
Kevin Gournay

6 Public Relations and Communication 80
Victoria Maxwell, Debra Lampshire and Samson Tse

7 Organisational Changes towards Recovery-Oriented Services 94
Samson Tse and Steve Barnett

8 Clinical Supervision 115
Robert King And Gerry Mullan

9 Performance Appraisal and Personal Development 128
Hazel Bassett

10 Dealing With Stress and Burnout 142
Chris Lloyd and Robert King

11 Quality Improvement 155
Frank P. Deane And Vicki Biro

12 Evidence-Based Practice in Mental Health Services: Understanding the Issues and Supporting and Sustaining Implementation 173
Robert King and Frank P. Deane

Index 187