This manual is designed to serve as a guide for individuals who are concerned with conflict management generated by the dynamics of diversity within groups, businesses, and organizations. It is constructed to support organizational training initiatives and academic venues by introducing such topics as virtual learning environments (VLEs). The manual includes innovative conflict management strategies, such as online dispute resolution (ODR) that are specific to diversity related issues as well as interactive exercises created to maximize the learning process through the bidirectional dissemination of information between facilitator and learner. The kinesthetic aspect of these exercises advances the learning process by immersing the participants within the experience of interactive and gaming scenarios whereby they are able to explore the cognitive and physical aspects of diversity and conflict management. The concepts and approaches contained herein can be tailored to suit the conflict management and training needs of groups, organizations, and businesses as they continue to develop and prosper.

Mary Ann O'Grady, PhD, teaches conflict/crisis management, research methods, and psychology at several universities.Bruce Whitman, PhD candidate, Nova Southeastern University, studies conflict management. He's a Florida State Supreme Court Family Mediator. Brooke Weldon, PhD, teaches organizational conflict at Southern New Hampshire University.

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