Technology has always been used to enhance manual system making them automated, resulting to less effort, time and cost. It is meant to automate processes in many fields. By looking at the live examples of new ways of selling, buying, banking, transportation, marketing and even news distribution, it is apparent that everything had become much easier than before by utilizing various technologies. Technology, therefore, is a key of development in many aspects. This book discusses how we can utilize mobile devices and web service technology to enhance the current queue system which will help both the service provider (e.g. business) and the customer and increase productivity, performance and reduce cost and time for both parties. It is about a mobile application that helps the users to interact with the service provider by withdrawing a queue ticket without the need to be physically present in the service providers premises. It enables customers (users) to book a queue remotely for any services of any registered organization with this solution. It is an enhancement of the current traditional Queue System.

Mr. Salim Issa Al Balushi is working as Information Security Specialist having 15 years of experience and holding Master in computer science from Mazoon College. He always thinking and to expedite the knowledge in technology to enhance the lifestyle of the people and automate the work to the highest possible level.