InhaltsangabePreface. An overview of computer-aided decision support. Data mining applications. Data mining - tools and techniques. Visualization techniques for data mining. New directions in investment appraisal. Information access for decision makers. A knowledge-based system for configuration and pricing of network management systems. A new approach to contract specification. Decision support for service provisioning. A graphical tool for bill design. Planning beneficial and profitable network upgrade paths. An introduction to group decision making and group decision support systems.