InhaltsangabeBusiness Excellence through Total Quality: Present situation; The necessity of integrative management concepts; Business Excellence through integrative management concepts; The introduction of comprehensive quality concepts as organisational development process; Practical experiences.- The European Model for Business Excellence: Basics of the European Model for Business Excellence; Elements of the European Model for Total Quality Management; Implicit assumptions - or what remains to be considered.- Selected Managerial Methods in Context of Total Quality: Self-Assessment; Benchmarking; Policy Deployment; People Empowerment.